Support
All FAQs
Complete collection of guides, account instructions, and platform answers
How to Create ATM Strategies (Bracket Orders)?
How to Create or Change Account Nicknames?
How to View Account Reports and Trade Performance?
How to Set Up Alerts?
How to Customize Bid-Ask Volume Charts?
Why Can't I Place a Stop Order Above or Below the Market?
How to Change the Contract Month Symbology Display?
How to Change Time Zone?
How to Save Chart Templates?
How to Place Trades from a Chart?
How to Navigate and Customize Charts?
How to Use the Close, Reverse and Cancel Buttons?
Common TradingView Errors and How to Fix Them?
How to Roll Over a Futures Contract?
How to Add Custom and Community Indicators?
How to Customize Chart Colors?
How to Use the Data Box on Charts?
How to Find Out Why Your Order Was Rejected?
What Is the FIFO in Futures Trading?
How to Find Your Account Number and Balance?
Futures Order Types Explained
How to Set Up and Use Hotkeys?
How to Add Indicators to Charts?
Level 1 vs Level 2 Market Data: Key Differences
How to Switch Between Light and Dark Mode?
How to Link Modules to a Market Analyzer?
How to Use the Market Analyzer (Quote Board)?
Which Market Internals Are Available on the Platform?
How to Place Day, GTC and GTD Orders?
How to Manage Notification Settings?
How to Place One-Time OSO Orders?
Order Price Outside Bands: Why Your Order Was Rejected
How to Enable or Disable Order Status Notifications?
How to Place Orders with the Order Ticket Module?
How to Change Order, Module and Alert Confirmation Settings?
How to Use the Orders Module?
How to Use the Positions Module?
How to Customize Price Level Lines on Charts?
How to Hide Your Account Number and Balance with Privacy Mode?
How to Configure Account Risk Settings?
How to Scroll and Zoom on Charts?
How to Sync Drawing Tools?
What Are Tick Size and Tick Value in Futures?
How to Place Time-Released Orders?
How to Schedule a Timed Account Flatten
How to Use the Trading Module?
How to Read Candlestick Charts?
How to Read Close Price Line Charts?
How to Read OHLC Bar Charts?
How to Use the Economic Events Calendar?
How to Trade VIX Futures?
How to Save and Load Workspaces?
Changing Your Password
Choosing Your Password
Contacting Support
How do I open a Demo Account?
Data Sharing Preferences
Free CME Market Data for Demo Accounts
Getting Started with KGI Crusoe
How Market Conditions Affect Orders and Fills
How We Handle Your Information
How to Change Chart Intervals?
How to Change Chart Styles?
How to Find and Select an Instrument?
How to Hide Order and Fill Info on Charts?
How to Place One Time OCO Orders?
How to Place Trailing Stop Orders?
How to Read TPO and Footprint Charts?
How to Sync Crosshairs Across Charts?
How to Use Drawing Tools on Charts?
How to Use the Accounts Module?
How to Use the Chart Crosshair?
How to Use the News Module?
How to Use the Quote Info Module?
How to Use the Spread Matrix?
How to Use the SuperDOM?
How to Use the Time and Sales Module?
Marketing Emails and How to Unsubscribe
Resetting Your Password
Starting Demo Trading
Staying Signed In
Unlocking Email Verification
Verifying Your Email Address
What Are the Holiday Trading Hours?
What Do Futures Contract Month Codes Mean?
What Each Order Status Means?
What Margin Do You Need to Trade Futures?
What does the Demo include
When Are Futures Markets Open?
How do I open a Live Account?
When Your Verification Code Does Not Arrive
Which Exchanges and Markets Are Available?
Why an Instrument Cannot Be Resolved?
Why an Order Was Rejected for a Position Limit?
Your KGI Crusoe Username
How to Show a Bar Countdown Timer on Charts?
Can foreigners open an account?
Opening an Account with KGI Crusoe
About KGI Crusoe and Our Partners
Is There a KGI Crusoe Mobile App?
Are my funds safe with KGI Crusoe?
What are the operating hours?
Who regulates KGI Crusoe, and what licences does KGI Securities (Singapore) Pte. Ltd. hold?
Can I have more than one demo account?
Do I need to deposit money for a demo account?
How to Create ATM Strategies (Bracket Orders)?
How to Create or Change Account Nicknames?
How to View Account Reports and Trade Performance?
How to Set Up Alerts?
How to Customize Bid-Ask Volume Charts?
Why Can't I Place a Stop Order Above or Below the Market?
How to Change the Contract Month Symbology Display?
How to Change Time Zone?
How to Save Chart Templates?
How to Place Trades from a Chart?
How to Navigate and Customize Charts?
How to Use the Close, Reverse and Cancel Buttons?
Common TradingView Errors and How to Fix Them?
How to Roll Over a Futures Contract?
How to Add Custom and Community Indicators?
How to Customize Chart Colors?
How to Use the Data Box on Charts?
How to Find Out Why Your Order Was Rejected?
What Is the FIFO in Futures Trading?
How to Find Your Account Number and Balance?
Futures Order Types Explained
How to Set Up and Use Hotkeys?
How to Add Indicators to Charts?
Level 1 vs Level 2 Market Data: Key Differences
How to Switch Between Light and Dark Mode?
How to Link Modules to a Market Analyzer?
How to Use the Market Analyzer (Quote Board)?
Which Market Internals Are Available on the Platform?
How to Place Day, GTC and GTD Orders?
How to Manage Notification Settings?
How to Place One-Time OSO Orders?
Order Price Outside Bands: Why Your Order Was Rejected
How to Enable or Disable Order Status Notifications?
How to Place Orders with the Order Ticket Module?
How to Change Order, Module and Alert Confirmation Settings?
How to Use the Orders Module?
How to Use the Positions Module?
How to Customize Price Level Lines on Charts?
How to Hide Your Account Number and Balance with Privacy Mode?
How to Configure Account Risk Settings?
How to Scroll and Zoom on Charts?
How to Sync Drawing Tools?
What Are Tick Size and Tick Value in Futures?
How to Place Time-Released Orders?
How to Schedule a Timed Account Flatten
How to Use the Trading Module?
How to Read Candlestick Charts?
How to Read Close Price Line Charts?
How to Read OHLC Bar Charts?
How to Use the Economic Events Calendar?
How to Trade VIX Futures?
How to Save and Load Workspaces?
Changing Your Password
Choosing Your Password
Contacting Support
How do I open a Demo Account?
Data Sharing Preferences
Free CME Market Data for Demo Accounts
Getting Started with KGI Crusoe
How Market Conditions Affect Orders and Fills
How We Handle Your Information
How to Change Chart Intervals?
How to Change Chart Styles?
How to Find and Select an Instrument?
How to Hide Order and Fill Info on Charts?
How to Place One Time OCO Orders?
How to Place Trailing Stop Orders?
How to Read TPO and Footprint Charts?
How to Sync Crosshairs Across Charts?
How to Use Drawing Tools on Charts?
How to Use the Accounts Module?
How to Use the Chart Crosshair?
How to Use the News Module?
How to Use the Quote Info Module?
How to Use the Spread Matrix?
How to Use the SuperDOM?
How to Use the Time and Sales Module?
Marketing Emails and How to Unsubscribe
Resetting Your Password
Starting Demo Trading
Staying Signed In
Unlocking Email Verification
Verifying Your Email Address
What Are the Holiday Trading Hours?
What Do Futures Contract Month Codes Mean?
What Each Order Status Means?
What Margin Do You Need to Trade Futures?
What does the Demo include
When Are Futures Markets Open?
How do I open a Live Account?
When Your Verification Code Does Not Arrive
Which Exchanges and Markets Are Available?
Why an Instrument Cannot Be Resolved?
Why an Order Was Rejected for a Position Limit?
Your KGI Crusoe Username
How to Show a Bar Countdown Timer on Charts?
Can foreigners open an account?
Opening an Account with KGI Crusoe
About KGI Crusoe and Our Partners
Is There a KGI Crusoe Mobile App?
Are my funds safe with KGI Crusoe?
What are the operating hours?
Who regulates KGI Crusoe, and what licences does KGI Securities (Singapore) Pte. Ltd. hold?
Can I have more than one demo account?
Do I need to deposit money for a demo account?
Get Started
Get Started
Get Started
Charts & Indicators
Charts & Indicators
Charts & Indicators
Market Data
Market Data
Market Data
Orders & Positions
Orders & Positions
Orders & Positions
Account Settings
Account Settings
Account Settings
Can’t find what you’re looking for?
Reach out directly and our support team will get back to you shortly
Can’t find what you’re looking for?
Reach out directly and our support team will get back to you shortly
Can’t find what you’re looking for?
Reach out directly and our support team will get back to you shortly
Legal and Regulatory
KGI Crusoe is a futures trading platform operated by KGI Securities (Singapore) Pte. Ltd. (Co. Reg. No. 195500144H), a holder of a Capital Markets Services Licence issued by the Monetary Authority of Singapore. Registered office: 4 Shenton Way, #13-01 SGX Centre 2, Singapore 068807.
NinjaTrader is a group of affiliated companies operating under NinjaTrader Group, LLC ("NTG"), including NinjaTrader, LLC ("NT") and NinjaTrader Clearing, LLC d/b/a NinjaTrader, Kraken Derivatives US, and Tradovate ("NTC"). NT owns and supports the proprietary NinjaTrader trading platform as a software development company, while NTC provides brokerage services. View Disclosures.
NTC is registered with the Commodity Futures Trading Commission ("CFTC") as a futures commission merchant ("FCM") and is a National Futures Association ("NFA") Member (NFA ID: 0309379). Registered office: 222 North Lasalle Street Suite 400 Chicago, IL 60601 United States. Questions related to brokerage accounts should be directed to your broker.
Futures trading involves substantial risk and is not suitable for everyone. An investor may lose all or more than the initial investment. Trading should be undertaken only with risk capital funds that can be lost without jeopardizing one’s financial security or lifestyle, and only by those who can afford such losses. Past performance is not necessarily indicative of future results. Prior to trading digital assets, review the CFTC and NFA advisories for additional information regarding the significant risks involved. View Risk Disclosure Statement, including the Risk Disclosure Statement for Security Futures Products.
The website is for informational purposes only and does not constitute investment advice or an offer, solicitation, or recommendation to buy or sell any securities or financial instruments. It does not take into account your personal investment objectives, financial situation, or holdings. KGI Crusoe (KGI Securities (Singapore) Pte. Ltd.) makes no representation and assumes no liability for the accuracy or completeness of this information, or for any loss arising from its use.
This website is not intended for distribution to, or use by, any person in any jurisdiction where that would breach local law or regulation, including the European Economic Area, the United Kingdom and the United States.
This advertisement has not been reviewed by the Monetary Authority of Singapore.
© 2026 KGI Securities (Singapore) Pte. Ltd. All rights reserved.
KGI Crusoe
Legal and Regulatory
KGI Crusoe is a futures trading platform operated by KGI Securities (Singapore) Pte. Ltd. (Co. Reg. No. 195500144H), a holder of a Capital Markets Services Licence issued by the Monetary Authority of Singapore. Registered office: 4 Shenton Way, #13-01 SGX Centre 2, Singapore 068807.
NinjaTrader is a group of affiliated companies operating under NinjaTrader Group, LLC ("NTG"), including NinjaTrader, LLC ("NT") and NinjaTrader Clearing, LLC d/b/a NinjaTrader, Kraken Derivatives US, and Tradovate ("NTC"). NT owns and supports the proprietary NinjaTrader trading platform as a software development company, while NTC provides brokerage services. View Disclosures.
NTC is registered with the Commodity Futures Trading Commission ("CFTC") as a futures commission merchant ("FCM") and is a National Futures Association ("NFA") Member (NFA ID: 0309379). Registered office: 222 North Lasalle Street Suite 400 Chicago, IL 60601 United States. Questions related to brokerage accounts should be directed to your broker.
Futures trading involves substantial risk and is not suitable for everyone. An investor may lose all or more than the initial investment. Trading should be undertaken only with risk capital funds that can be lost without jeopardizing one’s financial security or lifestyle, and only by those who can afford such losses. Past performance is not necessarily indicative of future results. Prior to trading digital assets, review the CFTC and NFA advisories for additional information regarding the significant risks involved. View Risk Disclosure Statement, including the Risk Disclosure Statement for Security Futures Products.
The website is for informational purposes only and does not constitute investment advice or an offer, solicitation, or recommendation to buy or sell any securities or financial instruments. It does not take into account your personal investment objectives, financial situation, or holdings. KGI Crusoe (KGI Securities (Singapore) Pte. Ltd.) makes no representation and assumes no liability for the accuracy or completeness of this information, or for any loss arising from its use.
This website is not intended for distribution to, or use by, any person in any jurisdiction where that would breach local law or regulation, including the European Economic Area, the United Kingdom and the United States.
This advertisement has not been reviewed by the Monetary Authority of Singapore.
© 2026 KGI Securities (Singapore) Pte. Ltd. All rights reserved.
KGI Crusoe
Legal and Regulatory
KGI Crusoe is a futures trading platform operated by KGI Securities (Singapore) Pte. Ltd. (Co. Reg. No. 195500144H), a holder of a Capital Markets Services Licence issued by the Monetary Authority of Singapore. Registered office: 4 Shenton Way, #13-01 SGX Centre 2, Singapore 068807.
NinjaTrader is a group of affiliated companies operating under NinjaTrader Group, LLC ("NTG"), including NinjaTrader, LLC ("NT") and NinjaTrader Clearing, LLC d/b/a NinjaTrader, Kraken Derivatives US, and Tradovate ("NTC"). NT owns and supports the proprietary NinjaTrader trading platform as a software development company, while NTC provides brokerage services. View Disclosures.
NTC is registered with the Commodity Futures Trading Commission ("CFTC") as a futures commission merchant ("FCM") and is a National Futures Association ("NFA") Member (NFA ID: 0309379). Registered office: 222 North Lasalle Street Suite 400 Chicago, IL 60601 United States. Questions related to brokerage accounts should be directed to your broker.
Futures trading involves substantial risk and is not suitable for everyone. An investor may lose all or more than the initial investment. Trading should be undertaken only with risk capital funds that can be lost without jeopardizing one’s financial security or lifestyle, and only by those who can afford such losses. Past performance is not necessarily indicative of future results. Prior to trading digital assets, review the CFTC and NFA advisories for additional information regarding the significant risks involved. View Risk Disclosure Statement, including the Risk Disclosure Statement for Security Futures Products.
The website is for informational purposes only and does not constitute investment advice or an offer, solicitation, or recommendation to buy or sell any securities or financial instruments. It does not take into account your personal investment objectives, financial situation, or holdings. KGI Crusoe (KGI Securities (Singapore) Pte. Ltd.) makes no representation and assumes no liability for the accuracy or completeness of this information, or for any loss arising from its use.
This website is not intended for distribution to, or use by, any person in any jurisdiction where that would breach local law or regulation, including the European Economic Area, the United Kingdom and the United States.
This advertisement has not been reviewed by the Monetary Authority of Singapore.
© 2026 KGI Securities (Singapore) Pte. Ltd. All rights reserved.
KGI Crusoe