Common TradingView Errors and How to Fix Them?

Scope of Support: KGI Crusoe

support can only resolve issues connecting your

KGI Crusoe

account to TradingView. We are unable to troubleshoot order execution, chart configuration, or any other issue specific to the TradingView platform itself. For those issues, please contact TradingView Support directly.

TradingView integrates with your KGI Crusoe account so you can trade and view charts through the TradingView platform. This article covers the errors you may encounter while connecting to or trading through TradingView, what causes them, and how to resolve them.

Table of Contents

• Error! Too Many Requests

• Something Went Wrong, Contact Your Broker

• Non-Tradable Symbol

Error! Too Many Requests

Note: This error only appears when logging into TradingView with your

KGI Crusoe credentials. It does not appear in any of the

KGI Crusoe

apps.

Cause: This login error means the request limit has been reached for the

KGI Crusoe

connection in TradingView, most likely because of an incorrect username or password.

Solution: When this error occurs, wait 60 minutes before logging into TradingView again with a

KGI Crusoe

account. This error does not affect your ability to log into the KGI Crusoe platform.

If needed, you can recover your username or reset your password: Your KGI Crusoe Username and Resetting Your Password

Something Went Wrong, Contact Your Broker

Cause: This error means your account isn't yet eligible for TradingView access. The cause depends on your account type.

Solution

KGI Crusoe accounts: Verify the following:

• Your account is funded, or you have the Trading View add-on active in the KGI Crusoe platform.

• If your account has a zero balance, TradingView access isn't available until the account is funded.

• If you're using Google or Apple sign-in, use a typed username and password instead.

Evaluation / Prop Firm accounts: Verify the following:

• You selected Demo, not Live, on the TradingView connection screen.

• You're entering your evaluation service credentials, not your KGI Crusoe sign-in details.

• TradingView is enabled with your evaluation service. KGI Crusoe cannot enable this on your behalf.

Non-Tradable Symbol

Note: This error only occurs in TradingView.

Cause: This error typically means one of the following:

• Market data isn't enabled on your account for the contract you're trying to trade.

• Your account balance doesn't meet the margin requirement for the contract you're attempting to trade.

• You're on a prop firm account and the issue needs to be resolved by your evaluation service.

Solution

• Review available markets and margin requirements: Available Markets & Margins

• Confirm your account balance meets the minimum margin listed on that page.

• If you're on a prop firm account,

  KGI Crusoe

  cannot adjust account permissions or margins on your behalf. Contact your prop firm directly for assistance.