How to Find Out Why Your Order Was Rejected?
When an order is rejected, KGI Crusoe will provide a rejection reason that explains why the order could not be processed.
Published
Topic
Orders & Positions
When an order is rejected, KGI Crusoe will provide a rejection reason that explains why the order could not be processed. Understanding this message is an important first step in troubleshooting order issues, as the rejection reason will often identify what is preventing orders from being placed on your account — whether that is insufficient margin, account restrictions, invalid order parameters, or another underlying cause. This article covers how to locate your order rejection reason across all three KGI Crusoe platforms.
Table of Contents
KGI Crusoe platform
Common Order Rejection Reasons
KGI Crusoe platform
When an order is rejected, a red notification banner will appear at the top of the screen indicating the rejection. Clicking on this notification will immediately display the rejection reason.
Alternatively, you can open the Orders module by clicking the plus sign (+) in the top left corner of the platform and dragging the Orders module onto your workspace. From there, locate the rejected order and double left-click on it to open the Order Details window.
Whether accessed through the notification or the Orders module, the Order Details window will display the full reason for the rejection.
Common Order Rejection Reasons
Once you have located your rejection message, the table below can help you identify the cause and determine the appropriate next step.
Rejection Reason | What It Means | Next Steps |
|---|---|---|
Low Net Liquidating Value | The risk settings on your account have been reached, which is preventing you from placing further trades. | Adjust your risk settings to resume trading. See: Risk Settings |
Delayed Data | Your account is currently receiving delayed market data, which prevents live order submission. | Fund your account or subscribe to live market data. If you are trading through a prop firm, contact your prop firm directly for assistance. |
Routing Failure "Unable to route" / "Routing error" | There was a routing configuration issue that prevented the order from being processed. | Request an agent via chat so our team can investigate further. |
Liquidation-Only (Financial Profile) | Your account has been restricted to closing positions only following a review by our Financial Profile team. | Request an agent via chat for further information on the restriction. |
Liquidation-Only (General) "This account is only allowed to liquidate open positions" | Your account is restricted to closing existing positions only. This is typically related to margin requirements or an account review. | Request an agent via chat for clarification on the restriction. |
Initial Margin Requirement "Initial margin" | Orders placed between 3:45 PM and 4:00 PM CT are subject to full exchange Initial Margin requirements. Your available funds did not meet the required margin at the time of submission. | Ensure sufficient funds are available in your account and resubmit the order. |
Time-in-Force Restriction "TIF disabled for non 24/7 firms" | This product trades 24/7 and does not support Good-Til-Canceled (GTC) or Good-Til-Date (GTD) orders. | Resubmit the order using Day as the time-in-force. |
Price Band Violation "Order price is outside of the allowed price band" | Your order price exceeded the exchange's permitted range relative to the current market price. | Adjust your order price closer to the current market price and resubmit. |
Product Not Enabled "Product is not enabled for this account" | This product requires authorization before it can be traded on your account. | Request an agent via chat to have the product reviewed and enabled on your account. |
Settlement Period Restriction "Order not allowed during the settlement period" | Your order was submitted during the exchange's settlement window when trading is temporarily paused. | Wait for the settlement period to end and resubmit your order. |