What Each Order Status Means?

Order Status Definitions Order statuses help indicate where an order is in its lifecycle as it moves from the trading platform to the brokerage and ultimately to the exchange.

Published

Topic

Orders & Positions

Order statuses help indicate where an order is in its lifecycle as it moves from the trading platform to the brokerage and ultimately to the exchange.

Below is a complete list of the possible order statuses you may see on the KGI Crusoe Web platforms during trading:

  • Filled – Your order has been fully executed at the exchange. No further modifications or cancellations can be made.

  • Working – Your order is open and active at the exchange. You may modify or cancel it at any time before it is filled.

  • Canceled – Your order has been successfully canceled and is no longer active. No changes can be made to a canceled order.

  • Rejected – Your order was rejected. This can happen for various reasons. To view the specific rejection reason, right-click the order in the Orders module and select Order Details.

  • Suspended – Your order is contingent on a certain condition being met before it is sent to the exchange and changes to a working status. This is common for legs of OCO (One Cancels Other) orders, time-released orders, or GTC (Good-Til-Canceled) orders placed outside of active trading hours.

  • Expired – Your order expired at the exchange, typically because a day order was not filled or canceled before the trading session ended.

  • Pending New – The platform is not receiving responses from the exchange. If you see this status, please contact KGI Crusoe immediately to confirm your order’s status.



Legal and Regulatory

KGI Crusoe is a futures trading platform operated by KGI Securities (Singapore) Pte. Ltd. (Co. Reg. No. 195500144H), a holder of a Capital Markets Services Licence issued by the Monetary Authority of Singapore. Registered office: 4 Shenton Way, #13-01 SGX Centre 2, Singapore 068807.

NinjaTrader is a group of affiliated companies operating under NinjaTrader Group, LLC ("NTG"), including NinjaTrader, LLC ("NT") and NinjaTrader Clearing, LLC d/b/a NinjaTrader, Kraken Derivatives US, and Tradovate ("NTC"). NT owns and supports the proprietary NinjaTrader trading platform as a software development company, while NTC provides brokerage services. View Disclosures.

NTC is registered with the Commodity Futures Trading Commission ("CFTC") as a futures commission merchant ("FCM") and is a National Futures Association ("NFA") Member (NFA ID: 0309379). Registered office: 222 North Lasalle Street Suite 400 Chicago, IL 60601 United States. Questions related to brokerage accounts should be directed to your broker.

Futures trading involves substantial risk and is not suitable for everyone. An investor may lose all or more than the initial investment. Trading should be undertaken only with risk capital funds that can be lost without jeopardizing one’s financial security or lifestyle, and only by those who can afford such losses. Past performance is not necessarily indicative of future results. Prior to trading digital assets, review the CFTC and NFA advisories for additional information regarding the significant risks involved. View Risk Disclosure Statement, including the Risk Disclosure Statement for Security Futures Products.

The website is for informational purposes only and does not constitute investment advice or an offer, solicitation, or recommendation to buy or sell any securities or financial instruments. It does not take into account your personal investment objectives, financial situation, or holdings. KGI Crusoe (KGI Securities (Singapore) Pte. Ltd.) makes no representation and assumes no liability for the accuracy or completeness of this information, or for any loss arising from its use.

This website is not intended for distribution to, or use by, any person in any jurisdiction where that would breach local law or regulation, including the European Economic Area, the United Kingdom and the United States.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

© 2026 KGI Securities (Singapore) Pte. Ltd. All rights reserved.

KGI Crusoe

Legal and Regulatory

KGI Crusoe is a futures trading platform operated by KGI Securities (Singapore) Pte. Ltd. (Co. Reg. No. 195500144H), a holder of a Capital Markets Services Licence issued by the Monetary Authority of Singapore. Registered office: 4 Shenton Way, #13-01 SGX Centre 2, Singapore 068807.

NinjaTrader is a group of affiliated companies operating under NinjaTrader Group, LLC ("NTG"), including NinjaTrader, LLC ("NT") and NinjaTrader Clearing, LLC d/b/a NinjaTrader, Kraken Derivatives US, and Tradovate ("NTC"). NT owns and supports the proprietary NinjaTrader trading platform as a software development company, while NTC provides brokerage services. View Disclosures.

NTC is registered with the Commodity Futures Trading Commission ("CFTC") as a futures commission merchant ("FCM") and is a National Futures Association ("NFA") Member (NFA ID: 0309379). Registered office: 222 North Lasalle Street Suite 400 Chicago, IL 60601 United States. Questions related to brokerage accounts should be directed to your broker.

Futures trading involves substantial risk and is not suitable for everyone. An investor may lose all or more than the initial investment. Trading should be undertaken only with risk capital funds that can be lost without jeopardizing one’s financial security or lifestyle, and only by those who can afford such losses. Past performance is not necessarily indicative of future results. Prior to trading digital assets, review the CFTC and NFA advisories for additional information regarding the significant risks involved. View Risk Disclosure Statement, including the Risk Disclosure Statement for Security Futures Products.

The website is for informational purposes only and does not constitute investment advice or an offer, solicitation, or recommendation to buy or sell any securities or financial instruments. It does not take into account your personal investment objectives, financial situation, or holdings. KGI Crusoe (KGI Securities (Singapore) Pte. Ltd.) makes no representation and assumes no liability for the accuracy or completeness of this information, or for any loss arising from its use.

This website is not intended for distribution to, or use by, any person in any jurisdiction where that would breach local law or regulation, including the European Economic Area, the United Kingdom and the United States.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

© 2026 KGI Securities (Singapore) Pte. Ltd. All rights reserved.

KGI Crusoe

Legal and Regulatory

KGI Crusoe is a futures trading platform operated by KGI Securities (Singapore) Pte. Ltd. (Co. Reg. No. 195500144H), a holder of a Capital Markets Services Licence issued by the Monetary Authority of Singapore. Registered office: 4 Shenton Way, #13-01 SGX Centre 2, Singapore 068807.

NinjaTrader is a group of affiliated companies operating under NinjaTrader Group, LLC ("NTG"), including NinjaTrader, LLC ("NT") and NinjaTrader Clearing, LLC d/b/a NinjaTrader, Kraken Derivatives US, and Tradovate ("NTC"). NT owns and supports the proprietary NinjaTrader trading platform as a software development company, while NTC provides brokerage services. View Disclosures.

NTC is registered with the Commodity Futures Trading Commission ("CFTC") as a futures commission merchant ("FCM") and is a National Futures Association ("NFA") Member (NFA ID: 0309379). Registered office: 222 North Lasalle Street Suite 400 Chicago, IL 60601 United States. Questions related to brokerage accounts should be directed to your broker.

Futures trading involves substantial risk and is not suitable for everyone. An investor may lose all or more than the initial investment. Trading should be undertaken only with risk capital funds that can be lost without jeopardizing one’s financial security or lifestyle, and only by those who can afford such losses. Past performance is not necessarily indicative of future results. Prior to trading digital assets, review the CFTC and NFA advisories for additional information regarding the significant risks involved. View Risk Disclosure Statement, including the Risk Disclosure Statement for Security Futures Products.

The website is for informational purposes only and does not constitute investment advice or an offer, solicitation, or recommendation to buy or sell any securities or financial instruments. It does not take into account your personal investment objectives, financial situation, or holdings. KGI Crusoe (KGI Securities (Singapore) Pte. Ltd.) makes no representation and assumes no liability for the accuracy or completeness of this information, or for any loss arising from its use.

This website is not intended for distribution to, or use by, any person in any jurisdiction where that would breach local law or regulation, including the European Economic Area, the United Kingdom and the United States.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

© 2026 KGI Securities (Singapore) Pte. Ltd. All rights reserved.

KGI Crusoe